Quality Assurance Policy

Head of Power
This policy is consistent with the requirements of AS/NZS/ISO:9001 - Quality Management Systems.

Policy Background
The expected outcome of this policy is that Trades & Labour Hire Pty Ltd will continue to meet corporate objectives and continually improve our standards of service delivery.

Policy Statement
Trades & Labour Hire Pty Ltd is committed to meeting the requirements of ISO:9001 Quality Management Systems and improving standards of service delivery by:
·        Establishing, documenting and regularly reviewing standards of service delivery.
·        Setting, monitoring and reviewing corporate objectives and targets.
·        Effectively managing strategic, operational and administrative risks.
·        Providing adequate resources and appropriate technology, training and development for all staff.
·        Complying with all relevant Federal, State and Local laws.
·        Integrating Management Systems and processes to align with current best practice.
·        Identifying, responding to, and exceeding the expectations of our customers. 

Achieving best practice standards of service delivery requires an ongoing commitment from everyone.

Directors - ensure adequate resources are made available and corporate objectives and targets are regularly set and reviewed.
Managers - ensure high standards of service delivery are maintained.
Employees & Contract Staff - adhere to service standards and participate in the continual improvement process.

All Managers, Employees and Contract Staff are urged to recognise the intent of this policy statement and to collectively work towards maintaining our high standards of customer service and service delivery.